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Privacy Policy
Our Privacy Policy
This policy (together with our terms and conditions and any other polcieis referred to) sets out the basis on which any personal data we collect from you will be processed by us.
STEP is the trading name of Stirling Enterprise Park Ltd. Registered in Scotland Company Number SC085314.
This privacy policy explains how we use any personal information we collect about you.
Pursuant to that legislation, when processing data we will:
- process it fairly, lawfully and in a clear, transparent way.
- collect your data only for reasons that we find proper for the course of your realtionship with us.
- only use it in the way that we have told you about in this and other policies.
- ensure it is correct and up to date as much as possible.
- keep your data for only as long as we need it.
- process it in a way that ensures it will not be lost or destroyed or used for anything that you are not aware of or have consented to (as appropriate).
STEP is a “data controller”. This means that we are responsible for determining the purpose and means of processing personal data relating to you.
“Personal data”, or “personal information”, means any information relating to an identified, or identifiable individual in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
What Information we collect
We may collect the following information:
- Name
- Contact information including address, phone number and email address
- Demographic information such as postcode, preference, and interests
- Company information such as name, employee numbers and other details
- Other information relevant to newsletters, customer surveys and/or enquiry information such as property size etc...
We may collect this information when:
- You get in touch with us via a contact from, phone call or email
- You join our mailing list
- You voluntarily complete a customer survey
- You participate in our TALK magazine
- You become a STEP customer
- Your details are passed to us as part of a contract we are delivering
- You are commissioned as a contractor on behalf of STEP
- You register for an event (See Event Privacy Policy)
- You apply for a job vacancy with us (See Job Applicant Privacy Policy)
How we use your data
We may process your data to:
- Answer your enquiry
- Internal record keeping
- Contacting you about services
- Improving our products and services
- If you have opted in we may send promotional and informative emails about news, business products, special offers or other information which we think you may find interesting using the email address which you have provided.
- If you have agreed, we may use information for testimonial or case study purposes across our social media accounts and website.
- If your details have been provided as part of a contract, we may share your information with contractors to provide the services you require.
- Where we are processing your data as part of a contract and on behalf of a company we will adhere to their privacy policy where possible.
STEP delivers Business Gateway services for Stirling and we may share your information with our Business Support department who deliver this contract if their services will benefit you. We will not share your information for marketing purposes with any company outside of STEP unless you have given explicit consent.
Marketing
We would like to send you relevant information about products and services of ours. If you have consented to receive marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please get in touch via any of the methods below.
Newsletters
When you sign up for our mailing list you will receive ad hoc newsletters informing you ‘what’s on’ at STEP and Business Gateway Stirling. This may include some news and product information.
If you make a property enquiry and are not ready to take on premises you will be added to our vacant property newsletter mailing list and receive a quarterly email detailing what property we have available.
You may unsubscribe to any of our mailing lists at any time by contacting us or selecting unsubscribe on the latest newsletter you have received.
Who do we share your information with?
We will comply with requests for specific information from regulatory and law enforcement bodies where this is necessary and appropriate.
Where appropriate we also share your personal information with our partners.
These partners include:
- Local Government
- Business Gateway
- Scottish Enterprise
- Stirling Council Employer Engagement Group
- Institute of Leadership Management
- Contractors who deliver services on our behalf
- Non-executive Board members
Storing your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or offline. We use Microsoft Dynamics Office 365 CRM software to ensure your data is secure online.
Any paper data is secured in locked drawers, offices and/or safes.
How long we store your information will depend on the purpose it was collected. For further information on our retention guidelines please get in touch.
Access to your information and correction
We commit to ensure that any data we process is correct and up to date. It is your obligation to make us aware of any changes to your personal information.
In some situations, you may have the:
- Right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice.
- Right to request access. You have the right to access the data that we hold on you. To do so, you should make a subject access request by getting in touch via any of the methods below.
- Right to request correction. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it.
- Right to request erasure. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it.
- Right to object to the inclusion of any information. In situations where we are relying on a legitimate interest (or those of a third party) you have the right to object to the way we use your data where we are using it.
- Right to request the restriction of processing. You have the right to ask us to stop the processing of data of your personal information. We will stop processing the data (whilst still holding it) until we have ensured that the data is correct.
- Right to portability. You may transfer the data that we hold on you for your own purposes.
- Right to request the transfer. You have the right to request the transfer of your personal information to another party.
Where you have provided consent to our use of your data, you also have the unrestricted right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.
If you wish to exercise any of the rights explained above, please get in touch.
Cookies and Links
Browser cookies
We collect cookies to allow us to measure and analyse the behaviours of our website visitors. Individual user data is not stored and, once the statistical information has been analysed, it is removed from the system.
Web browser cookies
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Links to other sites
This website contains links to external websites. Privacy policies on these sites may vary and, as such, we are not responsible for the content or privacy policies of these sites.
CCTV Closed Circuit Television
To ensure that you’re confident that we’re using CCTV and other similar devices responsibly we’ve noted our obligations below. “CCTV” relates to Closed Circuit Television.
Before installing the CCTV we carried out a privacy impact assessment to ensure we were balancing our need for CCTV with the impact on your privacy.
We have installed CCTV to:
(a) prevent and detect crimes;
(b) identify, apprehend and prosecute offenders;
(c) dealing with any queries, complaints or enquiries;
(d) ensure the security of our and your property and that of our clients and contractors;
(e) ensure that our policies and procedures are being adhered to;
(f) to assist in any investigations or any disciplinary or grievance issue;
(g) monitor the safety and security of our premises;
(h) monitor adherence to health and safety provisions and policies.
As well as being the purposes for which we use your personal information, all of the above are also legitimate reasons for us to use and store personal data. Images captured by CCTV may be monitored and recorded and kept for up to thirty days after the recording was made. After this time to recording stored on the hard drive of our CCTV system will usually be overwritten.
Any information captured by CCTV will be viewed in a restricted area and only by the DPO and any authorised people. All CCTV is maintained and overseen by our DPO. They are responsible for carrying out compliance audits and reviewing the need for CCTV.
Where we capture your personal data using CCTV we will let you know by using appropriate signage.
You have the right to view any personal data recorded by our CCTV, this will depend on other personal data of anyone else on the recordings which it may not be possible to redact.
It is a criminal offence to misuse CCTV. All data captured via CCTV will be treated per this policy.
Questions or Complaints
It is the responsibility of our Data Protection Officer (DPO) to oversee compliance with this statement. Should you have any questions regarding this statement, or how we process your personal information, please get in touch.
The supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO.
Changes and compliance
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time to reflect changes to our processes. As a result, you should visit this page periodically to keep up to date with changes.
General Data Protection Act
STEP is fully compliant with the General Data Protection Regulations 2018 (DPA 2018).
Get in touch
| Data Protection Officer Lmelville@stepscotland.co.uk step@stepscotland.co.uk | You can get in touch with us via: Call: 01786 463 416
|
Testimonials
Experience Matters
"The advantage of using HR through STEP has been a lot actually. We have our own personal advisor, so I have a very good and close relationship with Vicky and she's amazing."
“The help we’ve received from STEP has been invaluable. STEP’s experts understand the importance of having the right people in the right position, so their advice has been excellent.“
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Charles Mair
22:25 29 Jul 21
Great space to work. Super fast internet, water,tea and coffee provided all at great prices.... Friendly helpful staffread more
Steven Cormack
08:20 27 Oct 20
The guy at clark electronics was really helpful with my circuit board .unfortunately it was beyond... repair but never charged me a fee to assess itread more
Jimmy Johnston MBE
11:10 28 May 20
A sign at the road end and along the route would help.. turning is easily missed even with satnav
Peter Douglas
14:27 27 May 20
Ok so it take the owner 4 months to get back to me asking why 1 star ,all i can say is taking 4... months to reply says it all .read more
Alex Balmer
11:29 04 Mar 20
Well maintained factory building and additional 2 storey office block converted to business units.
Heather Black
09:54 08 Oct 19
You would never know just how many businesses are here...We visited Picture Smart to have pictures... framed, recommend this business as well. Lots of parking here and easy to find places.read more
John Campbell
14:44 12 Jan 19
Sat several exams here. Very well looked after and always put at ease before going into... examination. Friendly helpful staff. Can't recommend enough...read more
STEP is the trading name of Stirling Enterprise Park Ltd. Registered in Scotland Company Number SC085314
STEP copyright 2021
