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Privacy Policy
Our Privacy Policy
STEP is the trading name of Stirling Enterprise Ltd. This privacy policy explains how we use any personal information we collect about you.
What Information we collect
We may collect the following information:
- Name
- Contact information including address, phone number and email address
- Demographic information such as postcode, preference, and interests
- Company information such as name, employee numbers and other details
- Other information relevant to newsletters, customer surveys and/or enquiry information such as property size etc...
We may collect this information when:
- You get in touch with us via a contact from, phone call or email
- You join our mailing list
- You voluntarily complete a customer survey
- You participate in our TALK magazine
- You become a STEP customer
- Your details are passed to us as part of a contract we are delivering
- You are commissioned as a contractor on behalf of STEP
How we use your data
We may process your data to:
- Answer your enquiry
- Internal record keeping
- Contacting you about services
- Improving our products and services
- If you have opted in we may send promotional and informative emails about news, business products, special offers or other information which we think you may find interesting using the email address which you have provided.
- If you have agreed, we may use information for testimonial or case study purposes across our social media accounts and website.
- If your details have been provided as part of a contract, we may share your information with contractors to provide the services you require.
- Where we are processing your data as part of a contract and on behalf of a company we will adhere to their privacy policy where possible.
STEP delivers Business Gateway services for Stirling and we may share your information with that department if their services will benefit you. We will not share your information for marketing purposes with any company outside of STEP.
Marketing
We would like to send you relevant information about products and services of ours. If you have consented to receive marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please get in touch via any of the methods below.
Newsletters
When you sign up for our mailing list you will receive ad hoc newsletters informing you ‘what’s on’ at STEP and Business Gateway Stirling. This may include some news and product information.
If you make a property enquiry and are not ready to take on premises you will be added to our vacant property newsletter mailing list and receive a quarterly email detailing what property that, we have available.
You may unsubscribe to any of our mailing lists at any time by contacting us or selecting unsubscribe on the latest newsletter you receive.
Who do we share your information with?
We will comply with requests for specific information from regulatory and law enforcement bodies where this is necessary and appropriate.
Where appropriate we also share your personal information with our partners.
These partners include:
- Local Government
- Business Gateway
- Scottish Enterprise
- Stirling Council Employer Engagement Group
- Institute of Leadership Management
- Contractor who deliver services on our behalf
Storing your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or offline. We use Microsoft Dynamics Office 365 CRM software to ensure your data is secure.
How long we store your information will depend on the purpose it was collected. For further information on our retention guidelines please get in touch.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please get in touch via any of the methods below.
Cookies and Links
Browser cookies
We collect cookies to allow us to measure and analyse the behaviours of our website visitors. Individual user data is not stored and, once the statistical information has been analysed, it is removed from the system.
Web browser cookies
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Links to other sites
This website contains links to external websites. Privacy policies on these sites may vary and, as such, we are not responsible for the content or privacy policies of these sites.
Changes and compliance
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time to reflect changes to our website. As a result, you should visit this page periodically to keep up to date with changes.
General Data Protection Act
STEP is fully compliant with the General Data Protection Regulations 2018 (DPA 2018).
Get in touch
| Data Protection Officer Jenn McArthur, Marketing Manager Marketing@stepscotland.co.uk | You can get in touch with us via: Call: 01786 463 416
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