Our Privacy Policy

STEP is the trading name of Stirling Enterprise ltd. This privacy policy explains how we use any personal information we collect about you.

The information we collect

We collect information about you when you get in touch with us. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in our TALK magazine. Website information is collected using cookies.

How will we use this information

We collect information about you to process your request and, if your agree, to contact you via your preferred method, about our products, services and news which we think my be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website, to adapt our website functionality and report on traffic and other statistics.

STEP deliver Business Gateway services for Stirling and we may share your information with that department if their services will benefit you. We will not share your information for marketing purposes with any company outside of STEP.

The information may also be used to measure web activity, produce internal records or create services and promotions relevant to our customers.


We would like to send you relevant information about products and services of ours. If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please get in touch here. 


Information you submit via this website is secure and is never shared to a third party unless as authorised by law.

In order to prevent unauthorised access or disclosure, we have created physical, electronic and managerial procedures to safeguard the information we collect online.

Access to you information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to STEP, John Player Building, Stirling, FK7 7RP or get in touch here.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Browser cookies

We collect cookies to allow us to measure and analyse behaviours of our website visitors. Individual user data is not stored and, once the statistical information has been analysed, it is removed from the system.

Web browser cookies
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Links to other sites

This website contains links to external websites. Privacy policies on these sites may vary and, as such, we are not responsible for the content or privacy policies of these sites.

Changes to this Privacy Policy

STEP may revise this Privacy Policy from time to time to reflect changes to our website. As a result, you should visit this page periodically to keep up to date with changes.

Data Protection Act 1998

STEP is fully compliant with the Data Protection Act 1998.